UNABLE TO GET BILLING TO CORRECT ACCOUNT

In February 2015 the Callmore package on our account was removed and Telkom started billing us for every call made. In June/July when we queried the high billing the consultant indicated that the package had been removed in February already and therefor the high billing. I have logged numerous disputes, spoke to numerous people, including team leaders and our line is again suspended without the queries being resolved. I have also requested that the ADSL be cancelled already in July and nothing done still. This is becoming really frustrating as my mum is a cancer patient and very ill and requires the landline so that she can keep in contact should she fall ill at any time. This is becoming a nightmare pls assist. A 2nd account for the 8ta telkom mix is also a problem and no one seems to be taking ownership for it as well.