Unable to get a new device

I have app**** for 3 Telkom deals in the past 12 months and they are all declined because I fail a credit check. Truth is from my disposable income , R99 a month is not an issue but I believe that Telkom is punishing me for a ***** case I logged with them after an account was opened on my name and they could not provide proof that it was me. I am not sure why you are punishing me for a mistake that you made and maybe you must just tell me that you blocked my ID and not that I do not qualify which is insulting.