Unable to fix my telephone and ADSL for 2 weeks

My telehpone line has been down since 7 December. I report the problem and since then I have been patient. On Tuesday 15 December 2015 at long last I have a signal, but unfortunatly only to find out my line has been switched with a different line ***), but at least my ADSl was working again and I could do bussiness again. So I just report the problem. Today 17 December 2015 a technician phones me from a number ***) to tell me he is on his way to fix the problem. I cancel all meetings to ensure that I'm available. But true to Telkom nobody shows up to fix the problem. Sometime during the day they must have done something because, now I have a different number ***)..BUT STIL the wrong number and now the ADSL is also not working. During this time, I have spend 14.5 hours on the line with 10210 holding on, listening to the stupid tune and hearing that \due to high call volumes it may take long for my call to be answered".<br> This evening I eventually got hold of Naomi Lelake who promised to escalate the problem and that her supervisor Austin Mathebula will phone me back. Guess what again"