Unable to fix my line

My landline and ADSL started to only work intermittently 4 weeks ago. The fault was reported immediately, but a week later the line went completely dead. It was again reported to Telkom immediately. All I got was a reference number, but no other feedback except through the Facebook page, when I complained. No explanation of the fault and what is being done. My line has now been dead 3 weeks and still no indication of what is going on and how long still before it will be fixed!!!! This of course is totally unacceptable and has become quite costly to me.