Unable to find/fix Fault

I have a problem on my line, data gets lost. I am tech savvy,have swapped out modems,ISP accounts you name it.Problem is not my side nor ISP related.<br> <br> Phoned Telkom many times.First few times they only wanted to do a port reset and monitor.Last time I insisted on a fault log.<br> <br> Technical support guy rocks up at my house.Does his generic line tests.Insists the line is OK.I show him the problem while he is there.He accuses me of having incorrect setting on my side.I insist that it is not the case.He stays adamant that the problem is not Telkoms but mine.Only after I get upset he admits he has limited knowledge,and can only do line tests.He will let an IT guy phone me.<br> <br> He closes the fault, but its not fixed, so why?<br> <br> On Monday(30/11) the IT guy did phone.I explained to him the problem.He agrees that there is something wrong somewhere and will instruct the Tech Supp guy's manager that there is a fault.<br> <br> Another week later and nothing has happened, no contact, and no open fault of co****....<br> <br> Its more than a month now I am sitting with this problem and Telkom is just unable to find/fix it.<br> <br> Its now coming to the point I want to completely cancel my service and look for alternative.<br>