UNABLE TO EARN INCOME BECAUSE OF TELKOM

In February 2016 I was offered a position that entailed me teaching students Taipei online. The company required me to have a minimum upload speed of 500 kbps between South Africa and Taipei. At the time of testing my speed, my upload speed was around 250kbps on a 4meg line. I accordingly attended Telkom's Gateway branch to increase the speed to a 10 meg line -other people in SA who worked for the company had an upload speed of 500-****bps on a 10meg line. The upgrade was requested on 21st February and I was advised that it would be attended to by 24th Feb. On 26th Feb it still had not been attended to and upon contacting the company I was advised that the delay was caused by the Gateway store as they had not activated my request. Eventually on 29th Feb the upgrade had been attended to and upon testing my line, my upload speed was no where near 500mbps. Since then I have been calling Telkom daily. I have been told by Indrin that there is a lot of noise on my line which is causing the slow speed and I have been promised every day that a technician would be attending my exchange to unplug the port (which should rectify the problem) but this is never attended to.