Unable to do simswap and not my problem

I cannot do the sim swap because apparently all my numbers with telkom has been blocked and cannot do anything. The reasons for that were never communicated to me. And the reasons why were never communicated and I have never received a call which is addressing that problem. This is happening for the second time now and I was told by Telkom the first time that it has been sorted. I'm sick and tired of someone who is *********** that I always have to call and request someone to fix his/her mess. Please fix your mess as I need to do a simswap on my number ending with 1521 with immediate effect. It is an effort to travel to any telkom branch and you find the same issue that you were told that it's fixed and then it's still not.