UNABLE TO DO SIMCARD DUE TO SOMEONES INCOMPETENCE

My name is Puleng Senne and i have been struggling to do a sim swap since January 2020. i was told that there was a stuck order which was not closed by the telkom telesales called sales direct and i cannot do the simswap as the order needs to be closed first. I called telkom on the 24th February and was told that the issue will be sorted out within 7 working days. but noooooo i went back again to telkom to do the simswap on the 24th February 2020 but the status was still the same. what irritates me worse is that this is a contract simcard and i have paid two full months without utilising my minutes and unfortunately im loosing them because of someone who did not do his/her work properly and i am unfairly suffering the consequences. I NEED THE SIMCARD AND I NEED IT BY END OF THE 3RD MARCH 2020, PLEASE SORT OUT YOUR MESS. I AM NOT OWING YOU, PLEASE THIS IS A CONTRACT THAT I PAY AND YOU DELIVER. THIS IS A SERIOUS BREACH OF CONTRACT.