Unable to Deliver on my work because Telkom will not reconnect my home wifi and Cellphone while they have successfully debited my monthly premium

My debit order for my home wifi and cellphone contract went of on the 24th March 2023 at midnight, at 8am my accounts were suspended. Till today, I have not been reconnected. I have been calling everyday to ask to be reconnected, even though they can see the successful debit order on their system, I am still not reconnected. They've been telling me it will be reconnected within 5-24hr, or at 12 noon or 12midnight, none of that has happened, today I'm being told it will be reconnected in 7days. I am working from home cannot have access to the internet because I have no Wifi and yet my account is paid.