Unable to deliver ADSL service.

ADSL stopped working. After several dropped calls with the technical department I am told that the router they provided a few months ago is faulty and I need to take it to a store. The first store I go to is a shambles and I am told to go to another store. There I wait in the queue for over an hour, during which time they assist only 3 people. After they start helping me out takes 30min for them to take the router from me because they don't know how to scan it into their system. I am told it will take 2 weeks for a response. I went and bought another router because I cannot wait 2 weeks, after seeing it up it STILL DOES NOT WORK. More phonecalls to the technical department where they keep repeating the same steps without resolving it. I am told that a router specialist will phone me that day. It is now more than 48 hours later and still no phonecall. I called the technical department again. Go through the same steps again. Finally the consultant logs a fault. And says there will be a charge for someone to come and resolve. Shocking service. In the meantime I continue to pay for a service I cannot use and have spent hundreds of rands on a router.