Unable to contact Telkom

I have a Dsl line for a few months, I'm down on internet from Saturday 22nd of May till today I have been calling Telkom since Saturday till today I cannot get through to a manager or team leader I left several messages emails, how do I pay for a service I don't have? IV been charged monthly but I connot use the internet

My Ref number ***5 service number ***

Please could someone please sort out my issue