Unable to contact center for Order Status

I am unable to get in contact with the telkom call center to get an update on my order. I was on hold for 30min and then gets disconnected.<br> <br> I had ordered my LTE system. When the order was place I got the call that the order was successful and was told that I will get the equipment within 5 days. The amount was debited from my bank account. <br> On 15th I got call from telkom that they had a system issue and the order is being processed.<br> <br> Now its been 3 weeks, I don't know what is the status of my order is and I have paid for something I don't own.