UNABLE TO CONNECT TO THE INTERNET

On the 12 January 2016 my internet service stopped working for no apparent reason. Telkom was notified about it on the very same day. I was given a reference no. 443CNZ130116. From the 12 January 2016 until the 18 January 2016 the fault was not sorted out. During this period several calls were made to Telkom to have the fault rectified, but nothing has come of it..<br> <br> On the 18 January 2016, I was given another reference no F211636, and told the fault will be escalated. I have made two calls to Telkom today. To date the problem has not been sorted out. This internet service costs me R1000 / month. It is now gone 8 days since this fault was first reported.<br> <br> To Telkom, this type of service is unacceptable, as my home business depends on having a reliable internet service provider.