TC
Trisha C

1 reviews | Active since May 2016

12 May 2016, 08:59

Unable to Connect

<p>Good Day </p> <p>I have received the Huawei wireless home landline from Telkom on Tuesday 10/05/2016. I had an online chat will Telkom technical on Tuesday who advised i should wait 48 hours for it to be activated. I had an online chat with Tekom technical who said that they cannot pick up my details and they transferred me to someone who said that they cannot assist as they cannot pick up my details. I called 081 180 who transferred me to sales and sales transferred me again and they said that they cannot help , i have to contact 10213. Well i did try this number but you hold on forever. Is there any other way of activating this device or do i sit with a telkom that is not connected / activated. </p> <p> </p> <p>A prompt response will be much appreciated. </p> <p> </p> <p>Kind Regards </p> <p>Trisha Chetty </p> <p>***</p> <p> </p>

0
Replies (3)
Telkom
Telkom's reply12 May 2016, 12:21
Official

Hello Teneal-1

This response serves as confirmation that your query has been received.

Your reference number : SM232645

A consultant from our mobile team will be in contact to assist with the query.

Regards

Noleen

Telkom Social Media Team.

Best regards,

TC
Trisha C's update12 May 2016, 12:34
Reviewer Update
Hi Noleen Thank you. I will await a reply or call from the mobile team. Kind Regards Trisha Chetty ***
TC
Trisha C's update13 May 2016, 12:32
Reviewer Update
Good Day Kindly advise how many days it will take for the mobile team to revert ?