Unable to confirm or to cancell mobile contract

I phoned telkom mobile asking when my contract for *** will expire so I can cancell the contract. I was told I need to cancell before 24.11.2015.<br> On 3 Nov I send a mail to [Email Removed] to query about an extra charge on the account and the cancelation of the contract.<br> I was told to send cancelation request to [Email Removed] and this was done on 3.11.2015. They responded with a cancelation form and I send it back to [Email Removed] on 05.11.2015 asking for confirmation.<br> After no response I went to Telkom Wonderpark and spoke to Lucas on 14.11.2015 he found no cancelation request or why they over charged me. <br> He wanted me to do another cancelation and I told him for what purpose if they did not ever do the 1st one. <br> He then phoned 081180 to lock a query Case ***5.<br> After no response I phoned again 23.11.2015 (081180) and spoke to Sibosizwe and she explained that she cant check on Case ***5 and her system does not show a cancelation. She suggested I go back to the branch I asked her how this will help as they told me to phone 081180 to do follow up. <br> She locked a case ***9 for a credit refund of R406 for the overpayment. <br> AND NO ONE WILL HELP!!