Unable to comprehend a migration

Good day. The cables have been ****** in our area last week. When I called Telkom they told me they will not be putting in new cables I need to migrate to a new package. I pay r800 for a 10meg unlimited package. The only package that is around the same is the lte for r899 which I've agreed to take out.the lady I spoke to this morning has finally helped after a million phone calls speaking to the most illiterate uneducated no common sense human beings.My ref is #*** . Now I have to wait 24/48 hours for a "senior consultant" to call me back .This is absolutely terrible service Telkom! If my package is not migrated I will be moving to another service provider.