Unable to communicate with telkom

Hi,<br> <br> I am unable to get through to telkom. I have app**** to get my line moved(online, since it is impossible to get through to a agent) the website indicated that someone will contact me within 48 hours(this was last week).<br> <br> I have since spend more than 3 hours on hold with their call center, on my cellphone that I have to pay for) the calls get dropped after 40-50 mins(guess it is their way to keep call volumes lower).<br> <br> I have spent hours on their so called online chat app and i have yet to have a agent actually talk to me or phone me back(there is a useless option to ask for a callback)<br> <br> Time and time again telkom shows us how bad they really are.