Unable to communicate cancellation

Item: Telkom
Rating: 2
Author: Nic R

My Telkom ADSL contract is expiring on 03/03/2016. Telkom POSTS me a letter requesting to call them on 10219. The number does not exist. Numerous calls to their call centre 10213 brought me nothing further. I have held on for 30 minutes on some calls. Why is email or phone calls not an option??? <br> I am not renewing my Telkom landline and ADSL. How do I advise Telkom of this?

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Replies (1)

Telkom's replyOfficial

16 Feb 2016, 14:47

Hello NicHagar,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM201389

Regards
Luleka
Telkom Social Media Team

Telkom's reply16 Feb 2016, 14:47

Official