Unable to close contract that expired in January.

Unable to close contract that expired in January.

As per Telkom's instructions, on 1 February 2023 I requested cancellation of the contract online and received a reference number for each of the 2 numbers on the contract.

After about 3 weeks with no feedback or any change in status, I requested a follow-up.

End of Feb I was debited for the contract.

I then visited the Telkom store on 11 March where I was told that they can't assist me as the cancellation was requested online. They told me to phone the contact center and choose the retentions option in the menu.

When I phoned the contact center on 14 March, I noticed that there is no option for retentions, so I spoke to an agent.

Once again, the agent told me that I need to speak to retentions but that the retentions department can't be contacted directly. They will have to phone me back.

Today 15 March I received a call from Telkom - not the retentions department but sales...... trying to sell me more bad stuff. The line was so bad that I struggled to hear the person - Funny enough, this is the exact same reason I am moving away from Telkom - bad reception and call quality.

The agent was also not able to assist me as she is in sales. She mentioned that she is getting her supervisor or manager on the call because I'm struggling with Telkom's service.

After a few more minutes, I requested to speak to said supervisor/manager and she said they are not available.

When I logged into my account now, I noticed that I will be billed for another month. Not acceptable!!!!!

So where to from here...?

Instead of assisting me with my month and a half old cancellation request, they are still trying to sell me their bad reception, call quality ...and customer service.

Account number: *** Ref# 1: ***8 Ref# 2: ***9

Please sort this out immediately, give me a refund for the money you took from my account *******ly and send me confirmation once it is done.