NP
Neville P

1 reviews | Active since Feb 2011

12 Sept 2016, 13:44

Unable to close account

<p>I have emigrated out of South Africa at the end of 2015, I have been trying unsuccessfully to cancel my Phone account since this date. I have sent numerous emails to ********** tried to call the cancellation numbers and even tried other email addresses. The Call Centre number is not accessible Internationally, I never get a response from the emails. However Telkom religiously send me a bill every month telling me I have not paid and increasing my bill - even though there is Zero usage.</p> <p>They can contact me on + ********** 5432 or ********** <p> </p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply12 Sept 2016, 14:36
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***.

NP
Neville P's update21 Sept 2016, 10:11
Reviewer Update

Thank you Telkom, this cancellation has now been processed and back-dated to when I initiated the original cancellation request. Well Done on your customer service