Unable to change name on bill

Item: Telkom
Rating: 1
Author: Wade S

<p>Our social enterprise (a non-profit organisation) has been trying to change our details - name and billing information with Telkom for the last few weeks. We've been unable to do this, as nobody is responding to us. We're a non-profit organisation...come on Telkom...</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 May 2017, 11:14

Good day Wade,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Telkom's reply11 May 2017, 11:14

Official

Good day Wade,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Wade S's updateReviewer Update

18 May 2017, 10:26

So after 1 WEEK, Telkom STILL hasn't rep**** to me at all - despite me contacting them directly over email, specifically:

Makha **********

AND

**********

You people are ABSOLUTELY USELESS! This is a NON-PROFIT you're messing with! How heartless are you corporate wolves?

Wade S's update18 May 2017, 10:26

Reviewer Update

So after 1 WEEK, Telkom STILL hasn't rep**** to me at all - despite me contacting them directly over email, specifically:

Makha **********

AND

**********

You people are ABSOLUTELY USELESS! This is a NON-PROFIT you're messing with! How heartless are you corporate wolves?