Unable to cancell my "month to Month" services with Telkom

<p>On The 20th June i calld Telkom to cancell ny Home adsl services as I had signed up for th new LTE deal. I was asked to send an email to Servcancellations and I did. I got a reply saying that an agent will call me in 14days to cancell my servicse but nobody called. After 20days i called and was told that my services will be cancelled exactly 30days after i sent my email which should 20 July, But needless to say that did not happen. I calle today and my account is still active and i was told to end an emailto servcacellations and wait 30 days, How the heck can they operate like this?? Why cant TElkom just do my cancellation telephonically like they did my application??</p> <p>I am going to stop paying this account till i get a response from Telkon telling me that myt services has been cancelled.</p>