Unable to cancell adsl service

<p>I'm unable to get my service cancelled.</p> <p>The first cancellation I tried was at Canal Walk telkom walk in store, I filled in the cancellation form and gave the ID copy. The consultant mentioned I can leave it with him and wuld not need to do anything further. the cancellation did not happen and then a month later I filled in the cancellation form and mailed it to telkoms cancellations department. I received the automated response of me being contacted within 21 days. Its the 22nd day and I tried contacting telkom and went in store to ask if a consultant can contact me to finalize the cancellation. I was unable to get into contact with any cancellation consultant, and the only method of communication is with the email process.</p> <p> </p> <p>Please can a consultant jut cancel my service, Please.</p> <p> </p>