UNABLE TO CANCEL TELKOM SERVICE: ADVICE NEEDED

<p>In February this year I cancelled all my Telkom services as I was moving to a new location that offers Fibre.</p> <p>I completed the cancellation form and emailed it to Telkom's cancellations department, all in accordance to their process and procedures. One day later a call centre agent contacted me to inform me that my Telkom services has been set to cancel on the 29th of February.</p> <p> </p> <p>However, I've been receiving emails every month since then with invoices for a service that I've cancelled. Every month I try to contact Telkom, both their cancellations and escalations department doesn't have time for me, although it is their job to cancel services.</p> <p> </p> <p>Last week on 8 September, a guy from Telkom contacted me informing me of my outstanding balance and when they can expect payment. I told him, but I've cancelled my service in February already. He said "Ok" and put the phone down. I know for a fact he won't do anything about it and I will just end up on a black list.</p> <p> </p> <p>The call centres advice is to contact the cancellations department via email or the escalations department. I am sick and tired of Telkom and their poor service delivery. Its been 7 months already and nothing has been done about it.</p>