1 reviews | Active since Apr 2014

04 Apr 2018, 11:37

UNABLE TO CANCEL TELKOM MOBILE CONTRACT

I am unable to cancel my Telkom Mobile contract. The contract has run out and I have submitted the cancellation forms and supporting documents in September 2017. After several calls to the call centre, usually with a response that "they can see my cancellation and enquiries on their system and will escalate it to their supervisors". It is now April 2018, and I am still receiving invoices and statements which is obviously escalating. I have called them again today (waiting 25 minutes for the call centre to answer) - sending all the forms again - again receiving a response that they will escalate it to their supervisors. What else can I do??????

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Replies (1)
's update17 May 2018, 10:52
Reviewer Update
Dear Igsaan Can you please report on the progress with this request - Reference number AI ********** since I am still receiving invoices and have just receive a debt collection notice from NuDebt. Regards Theuns