1 reviews | Active since Jun 2016

04 Jun 2016, 13:41

Unable to cancel TELKOM Mobile contract

<p>I have had contract with Telkom Mobile for some years and now at the end of my latest contract I wish to port to a new service provider. </p> <p>I have filled in the form to cancel my contract a month ago and was told that Cancellations would give me a call. They have never called. </p> <p>I have sent an email, they dont respond. </p> <p>I have filled in a new cancellation form and tried to email it by their mailbox is full!</p> <p>I call 081180 only to be told that Cancellations will call me. There is no way of dealing directly with the cancellations department except through email but they don't pay attention to emails and their inbox is full!</p> <p>NEVER USE TELKOM MOBILE - THEY REALLY have NO customer service.</p>

0
Replies (1)
Telkom
Telkom's reply05 Jun 2016, 15:50
Official

Hi kenneth-hall

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team