1 reviews | Active since Jul 2011
Unable to cancel Telkom LTE
<p>I cancelled my Telkom LTE contract on 5 December 2016 and received and auto response saying an agent will contact me in 21 working days. After 21 working days and still no contact, I have followed up several times with no positive outcomes: the call center states I can only make contact with the cancellations department via email, and it's the same email auto responder that comes back to me. </p> <p> </p> <p>Telkom account no. ********** .</p>
Good afternoon Keagan,
Thank you for ýour response. I unfortunately have yet to be contacted by anyone from the mobile team, shall I assume my LTE has been cancelled?
Thank you.
Good afternoon Keagan,
Thank you for ýour response. I unfortunately have yet to be contacted by anyone from the mobile team, shall I assume my LTE has been cancelled?
Thank you.
Good day,
I'm really struggling with feedback here. I was contacted last week by someone from the Hello Peter team and he requested that I AGAIN submit my cancellation documents to ********** which I did immediately. After no response, I followed up and STILL have no response. Another direct debit of R699 went off my account on the 25th of January. I cancelled the service on 5 December and paid my last month (for January) on 25 December - I expect the R699 to be returned to my account.
How do I get feedback from Telkom - do I need to report this to the NCR or the Ombudsman Association of South Africa?
Good day,
I'm really struggling with feedback here. I was contacted last week by someone from the Hello Peter team and he requested that I AGAIN submit my cancellation documents to ********** which I did immediately. After no response, I followed up and STILL have no response. Another direct debit of R699 went off my account on the 25th of January. I cancelled the service on 5 December and paid my last month (for January) on 25 December - I expect the R699 to be returned to my account.
How do I get feedback from Telkom - do I need to report this to the NCR or the Ombudsman Association of South Africa?