Unable to cancel Telkom line / Move to open pool
Terrible response from telkom. I have been trying to cancel the line since last month, they say give us 21 working days to cancel the line, but it is now 22 days and still no response from Telkom albeit an automated email sent an hour after I logged my cancellation.
I even tried phoning customer care a couple of days ago to ensure that they had received the request and without even confirming it, I was told we have to wait 21 business days before trying to contact them.
They continue to take money from the account, isn't this *******? Can I please find out how I can get this line cancelled and moved into the open pool so that I can switch over to Afrihost as I wanted to do a month ago already...
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Replies (1)'s updateReviewer Update
12 Mar 2018, 07:00The nightmare with telkom just never ends...
After clearly stating in my last post and on the cancellation form that I wish to be moved to the open pool so that afrihost can take over the line, telkom unilaterally decides to cancel the line so that afrihost cannot access it and therefore not in the holding pool. This is after the fact I phone 10210 and 10213 to move the line to the open pool.
Openserve now informed me again this morning that they cannot reinstate the line thus they cannot move it to the open pool.
This is disgusting and against the consumer protection act, this review and the phone calls I'm going to make today is the last attempt at working through telkom,next I am going to involve ICASA and or consult with lawyers specialising in the cpa.
Thanks still for nothing telkom
's update12 Mar 2018, 07:00
Reviewer Update
The nightmare with telkom just never ends...
After clearly stating in my last post and on the cancellation form that I wish to be moved to the open pool so that afrihost can take over the line, telkom unilaterally decides to cancel the line so that afrihost cannot access it and therefore not in the holding pool. This is after the fact I phone 10210 and 10213 to move the line to the open pool.
Openserve now informed me again this morning that they cannot reinstate the line thus they cannot move it to the open pool.
This is disgusting and against the consumer protection act, this review and the phone calls I'm going to make today is the last attempt at working through telkom,next I am going to involve ICASA and or consult with lawyers specialising in the cpa.
Thanks still for nothing telkom