Unable to cancel Telkom line and attached services

1. In February 2015 I subscribed to a Telkom Home Uncapped Basic package on a month-to-month basis.<br> <br> 2. In July 2015 I had to go overseas for an extended period. To reduce costs, I cancelled the broadband service.<br> <br> 3. Upon my return in September I went to the same store again (was unable to get through to a consultant on the phone or on the online chat offering) to cancel the entire account, because I was going to be moving overseas for an even longer period.<br> <br> 4. In October nothing happened and I was charged for another month of services. I went to the store again.<br> - It was established that the cancellation was not captured on the system correctly.<br> - The cancellation was captured again and I was assured that a backdating will take place.<br> <br> 5. For November, in addition to the normal services, I was charged retrospectively for the broadband that I cancelled in July already.<br> <br> Still unable to get through to the call centre, no response on online chat and long queues in the Canal Walk store are preventing me to settle this dispute.<br> <br> I would like to have my account cancelled and the payment for the unused services reversed.