Hellopeter
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1 reviews | Active since Oct 2016

18 May 2018, 15:12

Unable to cancel Telkom contract

My mobile LTE contract came to an end 2 months ago, and I have been trying to cancel it for the last 3 months, BUT NO ONE CAN ASSIST ME!!!! I called into the call centre and I was told to send a cancellation form to ********** - THIS EMAIL ADDRESS was REPEATEDLY returned as "unknown". I called into the Call Centre again and I was then told to go in store - I went in store, and I was told to send an email to the same dysfunctional email address. I went BACK in store and I was told to send the form to one of the staff members. Said staff member obviously did nothing with my cancellation form, so I called the call centre back and I was told to use my app. NOW I USE THE APP AND THERE IS NO OPTION TO CANCEL THE CONTRACT!!!!!!! I have been charged R499 for the last 2 months even though I have been trying to cancel the contract since BEFORE it expired. How is this lawful? Is there anyone COMPETENT enough at Telkom to cancel this contract for me???????

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Replies (1)
's update14 Jun 2018, 13:29
Reviewer Update
hahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha!!!! I am not even sure what to say to you anymore. My adsl line has since been suspended - i called in on Monday and was told i am in arrears. I call in today to confirm by how much, and am told i am not in arrears. Transferred to technical department and i am told i am in arrears hahahahahahahahahaha Lets not forget *********** Ronnette in billing who could not assist me because i gave her my ID number instead of the landline number (even though she asked for either) and transferred me to Technical when i had a billing query!!!! LIKE *** MAN hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha!!!!!!!!!!!!!!!! What i would like to know, is TELKOM going to pay for my committal to the mental asylum because thats where i feel i am headed after having to deal with the bunch of idiots i have had the displeasure of dealing with :)