Unable to Cancel telkom Contract

Item: Telkom
Rating: 1
Author: Mxolisi C

I settled my Telkom Mobile Contract early last year, I did everything by the book when I submitted the Cancellation Form to a Branch and was told to call after 21 Days which I did and was told it is now cancelled.

About three months back when I tried to take another Telkom Contract for Data, I was told I still owe Telkom and my previous Contract is still active on a Month to Month basis. I called the call centre and they opened a case to investigate, and nothing was resolved.

Last month I decided to pay the R794 and sent another cancellation form to ********** Days have passed and no feedback or acknowledgement of my email, so i decided to call today and a call centre lady answered who then started to be rude when I mentioned I was following up on the Cancellation.

What can I do? Is there somewhere i can report this as I am being **********?

Thanks Mxolisi

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Replies (1)

Mxolisi C's updateReviewer Update

11 Oct 2017, 16:31

48 Days have passed since I settled my account and sent the cancellation form. 29 Days have also passed I got a response Portia Telkom Social. I just called now and asked to be transferred to the Cancellations Department and was told there is no direct line, and also cannot transfer me. Asked the call centre agent to confirm if the account is still active, guess what? it is still active and I owe R49. Signing a contract with Telkom is signing with the Devil.

Mxolisi C's update11 Oct 2017, 16:31

Reviewer Update