Unable to cancel Telkom contract

Phoned Telkom to cancel my home line, only to find out they no longer operate a cancellations department according to 10210. Procedure is to email [Email Removed] Did this on 13/01/2016, got an automated reply explaining to download a form and fill it out, someone from Telkom will phone me 48-72 hours.<br> The next day after reading on forums, someone explained that you can email [Email Removed] but to include your telephone no., contract no., ID no., and the address at which it is situated, and exactly which service is to be disconnected. This I did (14/01/2016) and got the exact same automated response as before, with the 48-72 hour call-back to be expected. Assuming all info supp**** as per above, this is apparently not a needed step to complete though (filling out the form, as it is the same info as in the email) Today being 20/01/2016, I am still waiting for some kind of confirmation whether my service is being processed for cancellation or not.And the 48-72 hours for both emails sent is now long overdue. <br> <br> Am I surprised by this service from Telkom? No. Their track record speaks for itself.<br> Would I like to know if my cancellation is in the pipeline? Yes!