1 reviews | Active since Jul 2017
Unable to cancel telephone - Preventing me from signing up a new line at new house
<p>Last year November I moved from A to B. I had a telkom telephone line at A. Midway in November I cancelled my telephone line with Telkom and as I recall this was to only take effect from January, I would be liable for November and December. Which was okay since it was my fault to have forgotten to cancel earlier.</p> <p> </p> <p>In January i got billed by telkom for landline from A. When I called it turns the cancellation department did not process my cancellation, because WebAfrica was still holding onto my ADSL line. What I. don't understand is the telephone line mine, or WebAfrica's. If Telkom takes such a decision to not cancel my line and explicitly go against my wishes as a customer, to close the account, who is paying for this account me or WebAfrica?.</p> <p> </p> <p>I got into contact with WebAfrica, and they finally resolved the matter with Telkom, and then WebAfrica claimed to have paid some monies, this is not reflected in any statements I get from Telkom. After WebAfrica cancelled the ADSL account, I proceeded to cancel my account again. Up until today my account is not cancelled, everytime I call I get bounced between cancellation and billing. When I send emails to Telkom I get no response.</p> <p> </p> <p>So having said that, I would like to Telkom to close my account, and clear the monies owed on my account, as this account should hav e been closed months ago, I am still getting billings for services that are not being rendered, and Telkom is making it impossible for me to cancel the account, and at the same time they keep billing me. This is against the law.</p> <p> </p> <p>Further more this scenario is prohibiting me from getting a new Telkom line, as I would like to get it when I move to C, in a few months time.</p>
