Unable to cancel services
<p>I have the following problem, and I keep on getting conflicting answers from Telkom agents.</p> <p> </p> <p>My ADSL rental is with Crystal Web. I cancelled that the 21st of October 2016. On the same day, I sent you (Telkom) a cancellation request. <br /><br />Now, I understand you can't cancel my services before Crystal Web returns my ADSL rental to the Telkom holding pool. It will be returned after the end of this month.</p> <p> </p> <p>According to your agents I will have to resubmit my cancellation request, and give another 30 days notice. That means I have to pay for December as well, and I'm liable for any charges the new tenant in my old flat racks up. <br /><br />This is completely unacceptable. I have given notice and followed the process. I want my line cancelled the moment Crystal Web returns my ADSL rental to your holding pool. I will not be held liable for phone charges someone else makes, considering I have done everything you requested of me.<br /><br />Can I please be put into contact with someone who is able to resolve this. </p> <p> </p> <p>Regards</p>