Unable to cancel service

<p>I have been trying to cancel my SmartHome Premium contract with Telkom for the past 2 months with no success. The contract has already past the 24 months which I signed up for.</p> <p> </p> <p>I have made countless calls to the Telkom call centres/customer care and not one of them could assist me. I was told to complete a Consumer Request for Contract and Service Cancellation form and to email it to ********** I did so on the 9 March 2017 and received an automated reply that said someone would be in contact with me within 21 business days. (How ridiculous to have to wait 21 business days to get back to their customers)</p> <p> </p> <p>It has been 2 months already with no response. I have made numerous calls since the 21 business days have past and still they are unable to assist and was told that someone would contact me. (I'm still waiting)</p> <p> </p> <p>All I want to do is to cancel the SmartHome Premium service which costs R899 per month and go back to a normal month-to-month voice line rental without all the extras.</p> <p> </p> <p>Telkom is very quick to get you to sign up for their contracts, but just try to cancel at the end of the contract and they are the slowest to get back to you. It's as if they do not want you to cancel any services and keep delaying things. This is the worst service ever.</p>