MK
Morne K

1 reviews | Active since Dec 2014

03 Oct 2016, 11:46

UNABLE TO CANCEL PHONE AND ADSL LINE

<p>I emailed my cancelation form to Telkom on the 7th of June to have my telephone line and adsl line canceled as I have no need for it at home any more. I still haven't been contacted by any one and my lines are still active. I phoned the call center a few times already and forwarded my cancelation email of the 7th of June to two other people and Telkom but I still haven't been contacted by any one. I decided not to pay my account in the hope that it will get them to phone me but even that hasn't worked. I don't know what else to do to have my lines canceled as they don't have a contact number for cancelations only a email address which give no feedback at all...</p>

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Replies (1)
Telkom
Telkom's reply03 Oct 2016, 14:54
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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