GJ
Greg J
1 reviews | Active since Mar 2009
20 Apr 2015, 17:22
Unable to cancel package
I have been trying for a week now to get through to telkom to cancel my upgrade package before it is activated. Every time I wait and and wait but never get to speak to a consultant. The longest I have now waited is 40 minutes. This is quite rediculous'!! While the call is free I do not have the time to sit and wait for someone to answer, if anyone ever will.... Please get someone to contact me with canceling my 20mb/s dstv explora upgrade<br>
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Telkom's replyOfficial
20 Apr 2015, 18:20Hello greggj,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our Retentions team and feedback will follow.
Your reference is SM105240.
We sincerely apologize for the inconvenience.
Regards,
Sanele Buthelezi
Telkom Social Media
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our Retentions team and feedback will follow.
Your reference is SM105240.
We sincerely apologize for the inconvenience.
Regards,
Sanele Buthelezi
Telkom Social Media
Telkom's reply20 Apr 2015, 18:20
Official
Hello greggj,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our Retentions team and feedback will follow.
Your reference is SM105240.
We sincerely apologize for the inconvenience.
Regards,
Sanele Buthelezi
Telkom Social Media
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated by our Retentions team and feedback will follow.
Your reference is SM105240.
We sincerely apologize for the inconvenience.
Regards,
Sanele Buthelezi
Telkom Social Media