Unable to cancel or confirm cancellation

I was in the Menlyn Telkom store in August to cancel a mobile contract that has expired - the lady then explained that it was too early to cancel it due to the contract period. I then forward a Telkom cancellation form to [Email Removed] in September - I did not receive any confirmation - neither a call nor an email. Today (October) I get a statement where I am charged again. The customer care line lady (081180) now explained that I cancelled it too late - but can still not confirm if Telkom has received my cancellation. <br> <br> I want a confirmation that this contract is cancelled and a refund of the October fees already charged.<br>