Unable to cancel old Contract

I signed up for a Internet 5PROMO in 2011.<br> The contract ended in 2013.<br> <br> I have litle to no need for it any more and have submitted 2 Cancelation requests..<br> <br> I went into the N1 City store on Friday tO CHECK IF IT HAD BEEN CANCLED ...<br> <br> No surprise when the consultant told me that it was still active......!!!<br> <br> When I asked the consultant what we could do about it he said \ I DONT kNOW"<br> If he dosent know then what the hell am I meant to do.<br> <br> <br> <br> Can I please have a explanation and solution by the end of today..<br> <br> <br> <br> """