Unable to cancel my Telkom account!!

<p>I have been trying for almost 2 months now to cancel my Telkom account. First I am told that you cannot speak to the cancellation dept, they only work with emails. I then downloaded the form required filled it in and sent it to the ********** with a copy of my ID as required. I then received an email stating it would take 21 working days to cancel my account. Since mid April I have spoken to 10 different agents and resend my cancelation form. I have request numbers. This has been escalated to managers like 5 times already. Yet my account is still active. I will NOT pay Telkom another cent for anything passed March. Why should I pay for a service that I don't want and is terrible to boot? Why should I pay for their incompetence? PLEASE JUST CANCEL MY ACCOUNT!! Why is this so hard? I will NEVER sign up for Telkom again!</p>