Unable to cancel my service!

<p>I'm having a real issue with canceling my service with Telkom. On the 5th of May 2016 I sent a request to have my Uncapped service canceled and my ADSL line moved to the openserv so my new provider can pick it up.</p> <p> </p> <p>So allmost two months later, my Uncapped account has been canceled BUT my ADSL has still not been moved to the openserve, which means my new provider STILL cannot pick it up.</p> <p> </p> <p>What do I need to do apart from follow ALL your procedures?!?!</p> <p> </p> <p>Can I get this service canceled as I've done my part by law by given you the notice I need to. So please can you do the same and repect my request to cancel/move my services???</p>