1 reviews | Active since Nov 2016
Unable to cancel my month to month services
<p>I've upgraded to a fibre line through Telkom, now it is impossible to get my copper land line and 3g sim card canceled (both of which is month to month). After filling in Telkoms incredibly detailed cancelation forms and sending it through to the ********** as they state I should have, I've had only a single responce from a retard telling me they will forward it through to the technical department. 4 e-mails from then I've still not received a reply back besides from the retard and they are still billing me. Funny enough on the Telkom website and the "My Telkom" portal where you can raise disputes and monitor your account, there is no where where you can dispute a cancelation or even lodge a complaint. Also don't have an e-mail for laying complaints???? How difficult should it be to cancel a month to month service which I no longer require because of upgrading to a Fibre line through the SAME COMPANY???</p>
Again sitting with the same issue that Telkom does not respond to my e-mails. Firstly I had rep**** to the e-mail address that was sent to me, when replying back to ********** the mail does not go through.
At least one of the two services I had cancelled had been cancelled with confirmation, although was still billed for it yesterday. The second service I've had no feedback on.
Once again, how can it be this difficult to cancel a month to month service with no fixed contracts assosiated to them at all.
My recomendation to all out there is to never sign up with a Telkom service, if you are stuck with the options of Copper ADSL or Fibre infrastructure from Telkom, rather pay for the service through another ISP who will handle that part of the service themselves, they seem to know how to communicate with Telkom.
Again sitting with the same issue that Telkom does not respond to my e-mails. Firstly I had rep**** to the e-mail address that was sent to me, when replying back to ********** the mail does not go through.
At least one of the two services I had cancelled had been cancelled with confirmation, although was still billed for it yesterday. The second service I've had no feedback on.
Once again, how can it be this difficult to cancel a month to month service with no fixed contracts assosiated to them at all.
My recomendation to all out there is to never sign up with a Telkom service, if you are stuck with the options of Copper ADSL or Fibre infrastructure from Telkom, rather pay for the service through another ISP who will handle that part of the service themselves, they seem to know how to communicate with Telkom.