Unable to cancel my ADSL despite following all Telkom's instructions

<p>On May 4th 2017 I contacted Telkom and advised them that I was moving my internet provider and would like to cancel my ADSL line with them. They requested that I send an email to ********** which I did. The email requested me to complete a form and send a copy of my ID with the completed form to the same email address. I did this and received an auto reply confirming receipt of my email and informing me that a service consultant would contact me within 21 days. On the 5th June I telephoned Telkom to be informed that my cancellation had not been logged. I asked to speak to a manager and held for fifteen minutes. I then hung up. I find this type of service unacceptable.</p>