Unable to cancel mobile contract and login to website.

I have been trying to cancel a mobile contract with Telkom. I was told to email the cancellation forms 21 days before full time which I tried to do. The email kept saying cannot be delivered. I called the call center they said the email system does not work any more I must go to the store to cancel. I went in 4hr wait to be told no cancellations can be done in store only via email or via the online site. There is nothing they can do sorry. Vincent Branch East London.

I then registered online the Telkom website to cancel online as this was the only other option I was told after calling the call center again. The site kept giving me errors I logged a call to sort the registation out she promised this will be sorted out ********** Ref number ********** 9 to sort out online registration problem still no feedback calls. This was on the the 03/05/2018. I called again spoke to another call center lady she ask me to send her the cancellation docs to cancel which I hope will be done.

I am still unable to login to the website as I need to cancel another mobile contract. Please get someone that is competent and can sort my registration.

Shocking service I will never deal with the company again.