MR
Manfred R

1 reviews | Active since Feb 2016

21 Apr 2016, 10:48

Unable to cancel Landline

Dear Telkom and Consumers,<br> <br> You may be forgiven for thinking that getting a Telkom landline is one of the most difficult achievements possible.<br> But you would be wrong.<br> Cancelling an existing landline is even harder!<br> I have tried this without success for the last 2 months.<br> I have e-mailed [Email Removed] <br> faxed *** and <br> called the call center 10210, multiple times.<br> <br> The call center tells me to e-mail the documents.<br> The e-mail says it's full.<br> From the fax no reply yet.<br> <br> Is it possible to cancel a landline with Telkom or do I need to advise my bank to block the debit order?<br> <br> Please advise.<br> <br>

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Replies (1)
Telkom
Telkom's reply21 Apr 2016, 12:19
Official
Hello Mhrauch,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM225986

Regards
Luleka
Telkom Social Media Team