Unable to cancel landline

Item: Telkom
Rating: 1
Author: Jeff S

<p>Since July 2016 I've been trying to cancel my unused landline; following all the processes including numerous follow-ups and escalations. To date I am still being billed monthly!!!</p>

Helpful (0)

Replies (3)

Telkom's replyOfficial

09 Feb 2017, 07:53

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Telkom's reply09 Feb 2017, 07:53

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Jeff S's updateReviewer Update

22 Feb 2017, 09:34

And I'm still getting billed - despite Telkom saying they are looking into it

Jeff S's update22 Feb 2017, 09:34

Reviewer Update

And I'm still getting billed - despite Telkom saying they are looking into it

Jeff S's updateReviewer Update

15 Mar 2017, 09:48

And received another invoice on 12 March again....

Is anyone taking this serious?

Jeff S's update15 Mar 2017, 09:48

Reviewer Update

And received another invoice on 12 March again....

Is anyone taking this serious?