UNABLE TO CANCEL CONTRACTS

I AM TRYING TO CANCEL MY TWO CONTRACTS WITH TELKOM, WHICH IS DUE FOR THE TWO YEAR MARK IN MAY 2020. I HAVE CALLED THE CUSTOMER SERVICE, WHO TELLS ME TO LOG IN ON THE WEBSITE AND CANCEL THERE.

WHEN YOU LOGIN TO THE WEBSITE, YOU ARE UNABLE TO CANCEL THE CONTRACTS, IT MERELY REFERS YOU BACK TO THE CUSTOMER CARE, BY MAKING YOU ADD A CONTACT NUMBER AND LETTING YOU SUBMIT.