Unable to cancel contract with Telkom Mobile Tablet

Been trying to cancel my tablet contract since the contract was 22 months old. Currently the contract is over and guess what? It is still not cancelled.

I have contacted: * The cancellations department (emailed them the cancellation form and ID copy multiple times, got a reference number more than a month back and no action to date) * the Facebook / Social Media team (who sent me a message on facebook giving me their email address, which cannot receive mail as their mailbox is full) * I went in to Telkom Hemingways where a staff member promised to send my cancellation request to the correct department, more than a week and 2 emails later and he also does not answer my question of was it sent through and is there feedback.

Is there nobody that I can speak to, that can cancel this contact? I can walk into a shop tomorrow and upgrade if that was what I wanted. Why does it have to take months and multiple contact points and still all I received is automatic replies from the cancellations department to let me know that they have received my email (it is so nice knowing that at least the automatic replies robot reads and responds to my emails, too bad he can't cancel my contract).

If I could rate 0 stars or even -10 stars I would.

Guys please do the right thing here as I have to consider upgrading in my other line in September or just leaving Telkom altogether here. I stayed your client even after they activated my cell phone contract on the wrong number (when I signed the forms, they were ignored and a new number was assigned) and I had to wait almost a month with no cell service. That was bad, but this is too much for me.

Maybe I should report you to the consumer complaints commission or to the ombudsman, I really don't know - but at this point Hello Peter is my only hope of getting an answer to this mess.