Unable to cancel contract | Cannot obtain copy of contract | USELESS customer care

I signed up in-store with Telkom Mobile for their 10GB Data Deal, on a month-to-month basis in 2014.

I wanted to move over to another internet service provider and cancelled the contract by filling in the form as advised by their call centre and giving the required one month notice, only to find out subsequently that monies are still being deducted and that the contract cannot be cancelled as it is for a fixed term of 24 months.

I was advised that the contract was changed to fixed term after Telkom phoned me more than a year before in May 2016 to enquire whether I wanted a free router. I do not recall ever agreeing to changing the terms of the contract from a month-to-month to fixed term contract. Despite several attempts to obtain a copy of the voice recording through Telkom's call centre, their online chat platform and going back to the store where I originally entered into the agreement, I have to date not received any information and monies are still being deducted.