Unable to Cancel Contract

Six months ago I wrote to Telkom support to ask them to end my ADSL line contract with them as I was moving to a new address with fibre. At the time a consultant told me that the cancellation had been processed.

The following month I was invoiced again, I wrote to them again and asked them to make sure it was cancelled, they requested a copy of my ID document and then confirmed that it was now cancelled. Needless to say, it was not cancelled and six months on I've lost count of how many times I've spoken to them, how many times I've been asked to send my ID and how many times I've been told that the line has been cancelled and yet I'm still being invoiced every month. It's an extremely frustrating position to be in.

I'm now sitting with a huge bill and no indication that there is anyone employed by Telkom who is able to carry out the simplest duty of their job.

It seems that the company is completely dysfunctional and if they are unable to process even the most basic requests I shudder to think about what else is going on there. I will never use Telkom again and would advise anyone I know and anyone reading this to stay away.